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Privacy Policy

PRIVACY POLICY

This Policy applies as between you, the User of this Website and Mrs Moon, the owner and provider of this Website. This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.

GDPR - General Data Protection Regulation - Privacy Policy

Implementation of the new General Data Protection Regulation on 25th May 2018 means we’re publishing a new Privacy Policy to make it easier for you to find out how we use and protect your information. We won’t be changing the ways we use your personal information, but the new notice will provide you with additional details such as

1.Your rights in relation to the information we hold about you.

2.How we keep your personal information secure.

3.The types of personal information Mrs Moon collects about you and how we use it

1.Introduction

Mrs Moon takes your privacy seriously and we work hard to ensure all data is collected, stored, and passed on to relevant parties in a secure and measured way. Data is only held and exchanged where necessary and any third party involved have demonstrated, and will be required to continually demonstrate, GDPR compliance. This privacy policy outlines how we collect and process data received from you on our site. Please read the following carefully to understand our views and practices regarding your personal data, how we will treat it and your rights to restrict our access to this data, or how we can use it. If you have any comments on this privacy policy, please email them to info@mrsmoon.co.uk

 

 

2.Who are we?

Our company address is – 97 Winchester Road, Twickenham, TW1 1LA

Our registered company name is – Mrs Moon

Our registered address is - 97 Winchester Road, Twickenham, TW1 1LA

 

 

3.The information we collect is as follows:

oYour full name

oYour email address

oYour phone number (Home/Mobile)

oShipping address

oBilling address

oCredit card details via Paypal's secure payment gateway (not retained by us) .

oInformation you put into data entry forms, checkout pages or surveys on our site at any time.

oA record of any electronic correspondence between us, contact us forms, emails, product reviews.

oComplete details of transactions both partially and completed through our site.

oDetails of your visits to our site and the resources you use.

oInformation about your computer (e.g. your IP address, browser, operating system, etc.) for system administration  

Cookies in web browsers: To deliver the best possible web experience, and to manage our system and address any faults quickly, we collect technical information about connections and browsing of the Mrs Moon web site. We track the way that customers use the Mrs Moon web pages so that we can optimise the web site and  improve the way that the site works.

 

 4.How we use the information you provide:

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website. This enables us to:

oProcess your order and to complete the contract undertaken by us.

oHelp us to develop this site to be more useful and interesting to you.

oInform you about our special offers, sales, product information and promotions which will include the forwarding (by email) of newsletters and promotions.

oImprove the services that we provide to you via our website by continually analysing the site design and traffic information so we can improve site content and design.

You can access your personal information that we do hold and you can update or delete the information at any time.

 

 

5.Under the General Data Protection Regulations, we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:

1.You have given consent to the processing of your personal data for one or more specific purposes

2.Processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract

3.Processing is necessary for compliance with a legal obligation to which we are subject

4.Processing is necessary to protect the vital interests of you or of another natural person

5.Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or

6.Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party such as our credit card payment processing, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

 

 

6.Lawful Basis for processing personal data

oWe cannot process your order, without the information we request. In order to deliver your order we must store address information and be able to contact you in case of delivery or tracking issues.

oAs a customer of ours, we want to be able to share similar offers and promotions with you which we feel will enhance your experience with us, if you do not want to receive these mailings you can decline this by ticking the relevant boxes on our forms, or by contacting us at any time at Mrs Moon, 97 Winchester Road, Twickenham, TW1 1LA or simply email info@mrsmoon.co.uk

7.Who will we share your data with?

In order to process your order, we may need to share your order details with a third party service provider. For example, our courier service will require us to pass name, address and contact details onto our carrier partners.  Payment processing is handled by Paypal.

These Third Party providers are:

oDomestic and Worldwide Couriers including Fedex, Royal Mail, DPD and DHL

oRoyal Mail

Data is only held and exchanged where necessary and all parties involved have demonstrated, and will be required to continually demonstrate, GDPR compliance.

 

 

8.How long will we store your data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data is likely to be kept for 10 years so we can comply with our legal and contractual obligations (for example VAT records).

 

9.Your rights under GDPR

You can ask us not to use your data for marketing. You can do this by ticking the relevant boxes on our forms, or by contacting us at any time at Mrs Moon, 97 Winchester Road, Twickenham, TW1 1LA or simply email info@mrsmoon.co.uk.

 

You have the right to;

oRequest access to, deletion or correction of, your personal data held by us at no cost to you

oRequest that your personal data be transferred to another person (data portability)

oTo be informed of what data processing is taking place

oTo restrict processing

oTo object to processing of your personal data; and

oComplain to a supervisory authority - Information Commissioners Office

10.To enforce any of the foregoing rights or if you have any other questions about our site or this Privacy Policy, please contact us at info@mrsmoon.co.uk

 

 

11. Security

 

 Data security is of great importance to Mrs Moon and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.

 

 

 

12. Cookies

 

Cookies in web browsers: To deliver the best possible web experience, and to manage our system and address any faults quickly, we collect technical information about connections and browsing of the Mrs Moon web site. We track the way that customers use the Mrs Moon web pages so that we can optimise the web site and improve the way that the site works. 

You may delete Cookies, however you may loose any information that enables you to access the Web Site more quickly.

 

You can choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies, however this can be altered. For further details please consult the help menu in your browser. Disabling Cookies may prevent you from using the full range of Services available on the Web Site.

 

 

 

13. Changes to this Policy

 

 

Mrs Moon reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.